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Accessibility Standards

Accessibility Standard for Customer Service
Technology Accreditation Canada (TAC) is committed to excellence in serving all clients including people with disabilities and the following policy has been established in accordance with the Accessibility for Ontarians with Disabilities Act (AODA 2005) and the principles of independence, dignity, integration and equality of opportunity.
Assistive Devices
We will ensure that our staff are trained and familiar with various assistive devices that may be used by clients with disabilities when accessing our services.
We will communicate with people with disabilities in ways that take into account their disability. 
Service Animals
We welcome people with disabilities and their service animals.  Service animals are allowed on the parts of our premises that are open to the public.
Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.  No fees will be charged for this.  We will notify clients through this policy posted on our website.
If a support person is required for attending an accreditation site visit, they will be responsible for their own travel and accommodation expenses.
Notice of Temporary Disruption
In the event of a planned or temporary disruption to services or facilities such as the office building ramp, building elevators or accessible washrooms for clients with disabilities, Technology Accreditation Canada will notify clients promptly.  This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities if available.
The notice will be posted on our website.
Technology Accreditation Canada will provide accessible customer service training to employees, volunteers and others who deal with the public or other third parties on our behalf.  Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our services. 
Training will be provided to all staff within 60 days after being hired.
Training will include:
  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • Technology Accreditation Canada’s plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person.
  • How to use the equipment or devices available on-site or otherwise that may help with providing goods or services to people with disabilities, e.g. ramps.
  • What to do if a person with a disability is having difficulty in accessing Technology Accreditation Canada’s services.
Staff will also be trained when changes are made to our accessible customer service plan.
Feedback Process
Clients who wish to provide feedback on the way Technology Accreditation Canada provides services to people with disabilities can provide feedback in the following ways:

  • Send an email to
  • Phone 416-847-1016
  • Write to Technology Accreditation Canada, 10 Four Seasons Place, Suite 404, Toronto, ON, M9B 6H7.
Feedback, including complaints, will be directed to the Executive Director and will be responded to within 10 business days.
Notice of Availability
This policy, as presented here, is also available to be sent to you via email, fax or mail.
Modifications to This or Other Policies
Any policy, practice or procedure of Technology Accreditation Canada that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.